As of today, March 18 Atlantic Broadband has closed its front-counter service locations. In light of ongoing developments related to COVID-19, the company is working hard to make sure customers have multiple options that will allow them to safely, without the risk of travel or face-to-face interactions, make payments, equipment returns and ask other questions. Below is an outline of options.
Atlantic Broadband Support Options:
Online:
- Customers already enrolled in online bill pay, can pay online 24/7 by visiting: https://atlanticbb.com/online-account-manager)
- For Customers who haven’t signed up for online bill pay, it’s simple. You’ll just need your Atlantic Broadband account number (see your monthly invoice for your account number; if you’re unsure what your account number is, just call them for help).
- Once signed up or logged on, customers can make one-time payments via check or credit card.
- Additionally, customers can setup automatic, recurring payments if preferred
Phone: Customers can pay through Atlantic Broadband’s automated phone system without the need to speak to a representative. This includes one-time and recurring payments. Please call 888-536-9600.
Mail: Customers can mail payment to lockbox: PO BOX 371801 PITTSBURGH PA 15250-7801
Technical Support:
For questions service issues, there are online tools to help troubleshoot your modem, manage your payment options and check outages online at https://atlanticbb.com/my-services. Customers can also reach use the methods below.
- Phone: 888-536-9600
- Atlantic Broadband’s Chat feature
- Online Email: https://atlanticbb.com/email-us-form
- Additional info is on Facebook (@Atlanticbb) or Twitter (@AtlanticBBInc)
Equipment Returns:
Customers who need to return equipment such as modems, remote controls or set top boxes, should call Atlantic Broadband directly for instructions.
