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Mountaineer Pharmacy focuses on customers


Mountaineer Pharmacy employees pride themselves on their customer service, but pharmacists Jared Lapkowicz and Casey Yokum just wish more customers would come in and experience it.

“Getting our name out there has been our biggest challenge, getting people to realize we’re here and who we are,” Lapkowicz said of the WVU Medicine-owned business, which has been open since June.

 “Things have started picking up now that students are back, and we had pretty good growth, even this summer,” he added.

And once students discover the pharmacy — at 390 Birch St. in the WVU Health & Education Building on Evansdale Campus — Lapkowicz said they often comment on how convenient it is to drop in there.

 “A lot of freshmen don’t have cars, but they can take a bus or taxi. And we’re right outside a PRT station, so it’s easy for them to get here,” he said.

The pharmacy is also next to a WVU Urgent Care clinic. And while both cater mainly to students,
Yokum points out that they’re open to the public, and university staff and Ruby Memorial Hospital employees as well. 

“We take customer service as our No. 1 priority,” he said. “We have a very close relationship with the hospital doctors and especially the doctors here at the clinic. Because we’re part of the hospital system, we have better access to those doctors. In turn, it translates to better patient care.” 
And while the pharmacy fills prescriptions from within the WVU Medicine system, Lapkowicz added that pharmacists can also fill orders from outside of it.

“We can fill ’scripts from home, so [students] don’t have to drive home or have their parents mail it or find a way to get it to them,” he said. “They’re happy once they realize that.” 

Students also get a 10 percent discount on over-the-counter medications, as do senior citizens, and university and hospital staff.

“We do have very short wait times,” Yokum said. “And we do offer free counseling.” 

And Mountaineer Pharmacy doesn’t just serve WVU students in front of the counter.

“We do take students on rotations here for the [WVU] School of Pharmacy,” Yokum added. “So we are a learning pharmacy.” 

Through the summer, Mountaineer Pharmacy was open  from 8 a.m.-8 p.m. Monday-Saturday, but now it’s also open from 10 a.m.-6 p.m. Sunday, which has caused a little confusion, Lapkowicz said.

“Student Health isn’t open, but we are,” he added. “Even when there are football games.”

ADDRESS:  390 Birch St. in the WVU Health & Education Building on Evansdale Campus. 
HOURS:   8 a.m.-8 p.m. Monday-Saturday and 10 a.m.-6 p.m. Sunday. 
PHONE:  304-285-7348.