Those who ventured through the doors of Superior Ford on Earl Core Road may not have had the most pleasant experience in the past.
At least, that’s what current Freedom Ford General Manager Todd Judy has heard.
Now that Mike Woods, owner of Freedom Kia and two other car dealerships (one in Uniontown, Pa. and one in Clarksburg), has taken over the Sabraton location, customer service is of the utmost priority, according to Judy.
And that’s reflected in the way customers are responding to the Ford and Lincoln car dealer.
“Customer service is important to us. There has definitely been some positive feedback because of that,” Judy said. “We ’ve had a good reception so far.”
Judy said the dealership has sold 50 cars in two weeks, and for that location, those numbers are pretty good.
The most important thing is that the team is more responsive than ever to customers needs, and they try to fix any issues in a timely fashion, Judy explained.
Freedom Ford offers a free 2-year maintenance plan, so within 2 years of purchasing a new car off the lot, all your oilchanges, brake-replacements and other basic repairs may be covered free of charge at the dealership depending on the vehicle’s warranty.
Woods said he has had great success with the Kia brand in Morgantown, and decided that Ford, being the premier American brand that it is, would be a good line to offer his loyal customer base.
He said he also wanted to be able to offer consumers a larger brand that included trucks and diesel engines.
Freedom Ford has already made some improvements to the way they sell and repair cars, but Woods said there are big plans for the future as well.
That includes a parking lot face-lift and some other renovations.
But the improvements won’t stop there. Woods is always looking for ways to better his product and its presentation.
That could be why he plans to build an entire new facility three or four years down the road.